Privacy Policy
Penthouse Ikebukuro respects your privacy and is committed to protecting your personal information.
1. Information We Collect
When you make a reservation, contact us, or use our website, we may collect personal information such as your name, email address, telephone number, address, nationality, reservation details, and other information necessary to provide our accommodation services.
For stays requiring identity verification, we may also request identification information, including a copy of your passport, as necessary for reservation procedures and the rental agreement.
2. How We Use Your Information
We may use your personal information to:
- Process and manage reservations and payments
- Communicate with you regarding your stay
- Verify your identity and prepare required documents
- Provide check-in and accommodation information
- Respond to inquiries and requests
- Maintain and improve our services
- Comply with applicable laws and regulations
3. Payments
Online payments are processed through third-party payment service providers, such as Stripe. Payment information is handled securely by the payment provider, and we do not directly store complete credit card information.
4. Sharing of Personal Information
We do not sell or rent your personal information.
We may share necessary information with service providers involved in operating our accommodation or processing reservations and payments, or when disclosure is required by applicable law.
5. Data Security and Retention
We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable laws and regulations.
6. Cookies and Third-Party Services
Our website may use cookies and third-party services to provide website functionality, process reservations and payments, and improve the user experience. These third-party services may process information in accordance with their own privacy policies.
7. Your Rights
You may contact us to request information about your personal data or to request correction or deletion, subject to applicable legal and operational requirements.
8. Changes to This Privacy Policy
We may update this Privacy Policy when necessary. Any changes will be posted on this page.
9. Contact
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us at:
Penthouse Ikebukuro
Email: [email protected]
Tokyo, Japan